I applied for a postpaid connection through a representative who visited my office on 13th November. I proposed to convert my existing prepaid connection into postpaid. The transition process was very complicated and tedious. The outgoing service of my number was barred on 25th November,2013. The reason given on 25th and 26th November was that there was an address verification failure of my residence but on 27th November I was told by a supervisor at Vodafone customer service that it was due to address verification failure of my office address. On 25th November I was promised a re-verification of my residence, then on 27th November I was promised a re-verification of my office address by 28th November, 5.30 P.M but none of these verifications happened. My office is in sector 62 but it was entered incorrectly as sector 22 in vodafone’s system by their executive which vodafone did not accept as their fault. For 7 days my connection was barred even after a strict follow up by me. All throughout this, the customer care executives were not at all empathetic, helpful and were ignorant. I had to use my friends’ and family’s phones for calling and texting every time. My office timings are odd so even after explaining the logic behind urgent solution to my problem I was not given one. It took a lot of time and patience to deal with vodafone. The worst part in this whole case was the mental pressure and harassment by vodafone. Only solution that I got in those 7 days was to log a complaint through their advisors which I did but no attention was paid.I got in touch with a supervisor who also made a false promise at first to provide a solution in the time mentioned and I had to chase him a lot but finally got the right solution from some other supervisor.

Whatever is suitable as per my complaint.

Complainant Information
name- palakbhalla