We have purchased RO model no.11778 sl no.KRA103930666 on 15/01/2011.After 2years and 4 months we have replaced 4(four) filters on 06.05.2013.Your service engineer has replaced prefilter,RO membrane,plus sediment and pre carbon filter ,service request no was 3546.At that time TDS was 514/47 and Work desc is MN-13402d7412c0301225p.3/12/12.Unexpectedly after two months, just before 2 days we have found that no water is flowing out from the disposal pipe,taking much time to get filtered water.So we called customer care(SR no.KL0713008536 to get the service.Your service engineer had came and reported that it is a membrane filter defect and we need to replace it again on chargeable basis.No change in water,no change of place then why the filter was get blocked within 2 month?It is confirmed that it was happened due to the manufacturing defect in filter.Now please tell me is it possible to change filter in every two month?I also called their customer care number ,they also told me that I need to purchase it again.Why I should purchase it again within 2 month,is the life of filter is 2 month only? where is our fault?what type of misuses we have done? I requested them to change the faulty unit at free of cost as early as possible because this is a matter of drinking water.

Replace the faulty Membrane filter as early as possible without any type of service charges and we should get proper service period of that filter.

Complainant Information
name- pradiptac