Dear Team I, Gaurav Jogi purchased a whirlpool refrigerator premium 205 on 10/05/2014 from Shakti Ezone pvt ltd. Same was delivered to my place on 13/05/14. I was instructed by delivery man, not to start the refrigerator and that demo person from whirlpool will come and start the same. On 14/05/14, when I opened the door of the refrigerator, I found that there was number of scratches on the inner white side portion of the refrigerator and the piece was damaged. Same was confirmed by whirlpool technician Mr. Mayur who came for Demo. Than I called up the shakti in front of whirlpool technician Mr Mayur for replacement. But to my surprise, Shakti (dealer) person replied that they will charge extra for replacement of the same. I was reluctant to pay any extra amount as why should I pay as it is company’s fault. I hereby ask request you to ask the dealer to immediately replace the refrigerator within 48 hours of receipt of the complain Other details name- Gaurav Jogi Address: 7/301, Raj Appartment Inside Anandnagar, 100 ft road, Satellite Ahmedabad – 380051 SR Number : AH0514008654 Invoice – Scanned copy attached with the mail Regards Gaurav Jogi 9825366xxx

Replacement of the refrigerator within 24 hours or refund of my entire amount paid 13620 (13500 refrigerator price + 120 delivery charges) with interest and also sum of Rs 5000 for mental harassment.

Complainant Information
name- gauravjogi e-mail gaurav_jogi@yahoo