Why can’t eBay Kick out Duplicate Product Sellers ?

I have purchased a Nokia Lumia panel (battery cover) from Ebay on 3rd of Jan. The product photo clearly has the NOKIA brand name written on it. But the product is just a copy of the NOKIA product i.e. a duplicate product. I have got this verified from a NOKIA CARE center. Also, just to highlight the product color is orange while the volume keys are green, which anybody at first glance can tell that it is a duplicate product. When I contacted seller, he says he can replace it but not refund it. I have called Ebay call centre many times, they say that I will get a call at my no in 48 hours but I never got a single call. When after repeatedly calling them , I get to know that my registered no. was old, I updated it but still dint get any call. Then after 5 days, when I called Ebay one of the rep. told me that the item received by you is as per the description which says that the product is comfortable with NOKIA products and can be a non NOKIA product. JUST SEE THE AUDACITY OF THE REPRESENTATIVE. As per them, the photo and title with NOKIA clearly written does not have any value. One of the representative also asked me to get a letter from NOKIA CARE saying this is a duplicate product. If I have so much time, I will better go and buy from them ,why online and why EBAY?

Regards
mahakarya@aol.

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