Order No – 6122118 I had ordered sports shoes and sandals from Yepme and I received the products on 3rd April 2014. I wished to have the replacement for 3 products (1 sports shoes + 1 green sandals + 1 black sandals) because there were not of the size I ordered and not befitting my feet. I called at the customer care number on 7th of April 2014 and I was asked to wait for a few days just in case the products of the right size become available in stock. As instructed by the Yepme customer care executive I waited for 4 days but the products were still out of stock hence I called the customer care again and on the suggestion of the Yepme customer care executive I placed the order for replacement with new items. (I also sent a mail on 11th April 2014 giving details of the replacement order) I couriered the above mentioned (originally received/size problem)products on 16th April 2014. And the same were received on 18th April 2014 by Yepme office at Arun Plaza, Delhi. I received mail from Yepme care on 20th April stating that the quality check is done and reimbursement of the courier charges have been done through a coupon code with 150/- rupees. The amount compensated is also incorrect as I ended up paying more. (The courier charges were 390 rupees from Pune to Delhi by Indofine Express shipment no – zm6235363). I called the customer care on 25th April and 29th April 2014 to check in the status of my replacement order. And both times I was told that the products would be dispatched in 24 hours and I shall receive the same within 3-4 working days. On 1st May 2014 I received a call from Yepme customer care executive and was informed that the products cannot be delivered due to technical difficulties and I shall receive a refund instead. I was informed that due to some technical issue the replacement order cannot be sent, hence I may request for a refund. I mailed the requisite details on 4th May 2014 to facilitate refund process but its been 3 weeks since the mail and yet I haven’t received the refund. I called the Yepme customer care several times but I was told that the complaint is being escalated and I shall receive the amount, but nothing has progressed on the issue.

Full refund of the amount paid for the products and full refund of the courier charges along with reimbursement of the call charges as compensation for breach of contract and deficiency of service.

Complainant Information
name- Jyoti e-mail jyotimarathe1950@gmail