My stuffed garlic bread stuffing was spilled outside all over the box because your delivery boy carried it vertically. Please teach your delivery boys how to carry pizza etc as it has happened multiple times. I shared the picks in zomato chat but asked me to contact you.. Please refund the amount and aslo share the delivery boy number.

Regards,
atulbhatia7984@gmail.

Response from Zomato
Hi Atul,

Hope you’re doing good.

This mail is in regards with your order ID – 1746574954.

We completely understand that your recent online ordering experience with ‘The Pizza Square’ was not up to your expectations. We have taken this up with the restaurant to ensure that they improve on the quality of food they serve.

Please be informed that we have limited control over the taste and packaging of food that is served by the restaurant. However, we have highlighted your feedback to the restaurant as well as delivery management. We hope that you give us another opportunity to serve you better.

Please feel free to reach out to us for further query and suggestion.

Regards,
Vipin Singh