Consumer Complaint on Zomato
This is not about taste or quantity or packing.. This is about how your delivery boy carried the food item. Imagine if you carry pizza vertically for 30 minutes how it will become. Same happened with me. So please refund the complete amount.

Regards,
Atul.

Zomato’s Customer Care Reply

Hi Atul,

Hope you are doing well.

Thank you for contacting us regarding order ID:1746574954.
It is saddened to hear that your recent online ordering experience with ‘XYZ’ was not upto your expectations. We completely understand how upsetting it is when the order is not delivered properly. We would like to inform you that a stern feedback with the restaurant management will be duly shared so that such kind of instances are prevented in future. But refund can’t be possible for this instance.
Hope you give us another chance to serve you better.
Regards,