Airtel – Illegal amount Rs. 200/- charges for replacing sim

R/ Sir, Sub: Complain against Prop. Vijay Agrawal, Airtel Corporate office, Chakradharpur, West Singhbhum, Jharkhand, who is charging height amount of Rs. 200/- for replacing lost sim. Ref: 1. Customer care Registration no. 120200096 dtd. 02.12.13 and same forward vide no. CWNGC 3120223024100 dtd. 02.12.2013. Ref: 2. My emailed dated 02.12.2013. to nodal officer bihar & jharkhand. With due respect & humble submission I beg to say the following few lines for your sympathetic consideration & issue favourable order for issuing of duplicate sim. My Sim no. 9835508428 has been lost & I got to lock the same from your customer care, they stated that you go to nearest Airtel office along with photo, address proof & Rs. 25/- for duplicate sim cost, after 4 hours ur sim will be activated. So, I approach to nearest Airtel Corporate Office i.e. Prop. Sri Vijay Agrawal, Near Bhagat Singh Chowk, Main road, Chakradharpur, Dist. West Singhbhum, PIN 833102, Jharkhand his worker (named Kismat) contact no. 9931494805. But it is astonished to know that said dealer demanded an amount of Rs. 200/- in stead of Rs. 25/-, and also stated that you can complaint against me any where through out India. I also contacted to Regional Customer care office Bihar vide no. 9934099340 but no remedial action has initiated in this regard from any corner. Therefore, it is my compulsion to compel & approach to your kind honour & also request you to kindly take appropriate action against said dealer & also advise him to issue by replacing duplicate sim with requisite fee shortly. Thanking you in anticipation, Yours sincerely (Ram Babu Sah) F/N: Sri Rajendra Sah Add: Rly. Qr. No. H-20/5 Near Rly. Hospital At.+P.O- Chakradhapur Dist.- West Singhbhum PIN – 833102 Jharkhand Contact mob: 9470570582 email: sahrambabu@yahoo.com

Request for imposing penalty charges for delay & harassment for replace sim along with activated & handover me immediately.

Complainant Information
name- Rambabukr

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