Service Request # – 58739715 Mobile – 968619xxxx Bill # 580432313 This is an erroneous billing 1. I am on a INR 2000 40GB Unlimited Plan 2. I am charged 1654.99 for September 23-24 usage 3. The only change that happened was that I had requested for bill consolidation of 9686191337, 89710 55383 and 89710 55653 – so that it becomes a single consolidated bill. 4. Airtel has also sent a written confirmation on a formal email on October 14, 2014 533pm to ignore Bill 580432313. This was sent by Praveen, Service specialist. This was also confirmed by your managers Mohammed, Shanti and others on multiple class earlier. 5. The same amount is now charged again in the new bill 609685352 6. Now the new story is bill cycle has changed and hence calculated for 2 days. Actions from your end 1. Note that I asked for bill consolidation and only that. I was not asking for billing cycle change. Nor was there any communication that you will charge 16500 for 2 days on bill consolidation 2. Honor the commitment of written communication from Airtel dated October 14, 2014 533pm 3. Revise the charges and send a formal apology note on the issue. 4. If the above there are not possible, go back to the earlier dates and I DO NOT WANT any consolidation of bills if you are overcharging me. 5. Pay damages for the 30+ hours spent on calling Airtel at rate of Rs 500 for every hour that I spent. Totaling INR 15,000 so far. This does not include mental trauma and damages

Reversal of 1657.99 I need additional 30,000 for the damages thus far.

Email Id: rajesh.soundararajan@gmail.