My name is Nilesh Kumar and this is with reference to my application for new broadband connection, TNPB004067. The new connection installation is pending owing to some technical fault as described by Customer service center in Chennai. But, I would like to bring to notice the POOR service offered in communicating the same. I had applied for new broadband connection by paying online (Rs. 500) on 6th March. As mentioned, I were supposed to know within 3 days if connection is feasible in my flat or not. I got a call 2 days later and was told that connection is not feasible.

This is ridiculous because we have been using 2 MBPS connection until the owner of connection moved out. I explained the same to the lady that I already have a line (wire) in my room and only thing required is a MODEM. After this, I used to get calls everyday to collect the documents. Upon, explaining that Monday to Friday is a work week, and they should come to my office and collect, they used to just say they will check and let me know and never came. I called everyday to get the documents collected stating EVERYTIME that this connection is extremely important for my PERSONAL and PROFESSIONAL work, but unfortunately, NOBODY came. Only when I called everyday that the request was made high priority and on 12th March, Karthik (Contact : 9940565699) came to my office to collect the document(s). I paid 500 (for installation) + 100 (for notary attestation). Having received confirmation from Karthik that installation will be done by Saturday that week, I was relieved and was waiting in anticipation for installation. I got a call on Monday from Tangadhurai (Contact : 9600069519) hoping that it is for installation when I realized he was asking for documents which I had already submitted but was being asked again for the same. Once this was cleared, I called everyday again stating the IMPORTANCE of this connection for my PERSONAL and PROFESSIONAL work. They explained to me reasonably that there is some technical fault because of which it is taking time. Then, one day (19th March) I received a call from Anand (Contact : 9790798988) mentioning that he will come to my home at 6 pm that day. I took early release from office JUST to be there at home for installation. I will admit that I was getting impatient because of the LAZY services I have received so far and I called him like 10 times to know if he is coming, but he just disconnected without speaking clearly (I could not understand a thing he was saying). I also sent messages to his cell. I will admit again that by this time I had become extremely impatient with the communication of the problem. After waiting for another day or two I called again and then I was told that the problem has not been resolved and I should cancel the connection. This was told ONLY upon me calling everyday to ask on the status. Finally, I have requested for cancellation.

I am not writing this because I want my money back or something. I just would have liked to see the installation and service done smoothly. I have used airtel services in other locations (Hyderabad, Bangalore) and I was more than satisfied with services in those locations especially Hyderabad. But this is the first time, that for installation, I have received such a POOR service. I posted the above in : * Consumer court * Feedback portals (Just dial, google review) Appreciate if you can ensure the quality of service remains high!

Regards
nilukush@gmail.