Airtel Post-Paid MNP

Hi Sir/Mam, I have applied for number portability from idea to airtel postpaid,i have submitted all the documents and verification is done.Today i received a msg saying that document validation is not successful and they dint gave number to contact and when i called a airtel show room they are not responding. So what i have to do now ?

Regards
siri.patturi@gmail.

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