1. My mobile # 9908000031 was disconnected by Airtel without any prior notice when I was on my travel trip out of India. On asking they said ‘ as per TRAI regulations if a postpaid number has zero usage for 15 days it should be disconnected’ an executive @ 121 named Vinod. On asking the process of reactivation after I was back on June 8th 2009 he told me to submit a photo, Id & address proof and sign a new activation form while clearing the all past dues. As per his direction I comepleted all the formalities on JUne 10th 2009.
2. Till date i.e. Jun 19th 2009 my number is still inactive and my sim card gives an error message ‘ sim card registration failed’.
3. On visiting their Splendid tower office on Sunday, the security guard outside the premises replied ‘ now Airtel has changed the policy and they do not work 24/7. Our office works from 9am – 9pm and is closed on Sundays’.
4. On sending first email on 121@sirtelindia.com dated Jun 13th 2009 reporting about the entire problem an auto acknowledgement email was recevied giving me an complaint # 130620097979 with a commitment to resolve the issue within 24 hrs.
5. When the issue was not resolved until 17th Jun I sent another email which replied the same way with complaint # 170620093011, still an unresolved complaint.
6. People responsible in the matter who did not bothered to patch the flaw in their customer service are mentioned below

VERDEX communications – ARC @ city college – they take documents and request and never act on it netiher they provide acknowledgement for the receipt. On asking they say they have their own way of working

Vinod – executive @ 121 helpdesk – made false commitment to activate the connection within 48 hrs when spoken to him on Jun 10th 2009.

Kirti – Executive from escalation departmen – never answer to the concerned query. My understanding is she is incapable of giving pin pointed answer and very unprofessional attitude.

Madhusudan – Team manager of escalation deptt. – he is always in chat with his team members but a guy just like his tema member Kirti who never give feedback to cconcerns raised.