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Dear Sir,
This with reference to my prepaid connection 9987392535 having sim number 8991920000164738279. I had purchased this card from Kamdar Telecommunication, Yusuf Bldg,Shop No.4, V. N. Road,Akbar Ali Shop Lane,Next To Music World Shop,Fort, Mumbai 400001. I dully completed the all the required documents required by the Airtel. I had purchased this on 21/06/2009. at 10:48:20 Am. It got activated on 22/06/2009 at 11:47:32 Am after my second visit to the gallery. I got an SMS on 13/07/2009 stating that I need to Re-Verify my prepaid number. I called up Airtel Customer Care asking Mr. Chetan to give detils of Airtel Gallery and requirement of Re-Verification of the documents. He categorly said "Re-verification is not required the SMSes sent is for Government employees please ignore the SMS and rest everything is assured your connection would not be effected". Today i.e. 21/07/2009 I called upon my number but I got error "The Number is temporally disconnected" But I am able to make outgoing calls. Then I called Airtel Customer Care Mr. Sameer categorly told me "Please Re-Verify and re-send the required documents" After this I sent the required document to Kamdar Telecommunication, Yusuf Bldg,Shop No.4, V. N. Road,Akbar Ali Shop Lane,Next To Music World Shop,Fort, Mumbai 400001. for verification of documents but they rudely behaived with my person and said "The number does not belong to Saurabh Agarwal it belongs to Mrs Mohmaed and hence verification cannot be done" I called up customer care regarding this issue. This time Mr. Shabbir said "Your all your issues would be solved in 24 hours" after listening to my problem and SMS regarding the same would be sent. But so far I have recived no sms or any response. Please look into this matter on urgent basis and resolve the issue as soon as posible
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Comments
Regarding the complain of
Regarding the complain of network 91 9892446448 .
I have complain last 35 days regarding network , i have also logged complain regarding this they are asking it will solve out within 7 to 10 days . but still my problem is not work out
Kindly do it needful as we have more than 12 connection in my place of network .
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Its with great pain and anguish I'm writing this, I really regret to say that one of the worst decision in my life was to go for an Airtel Prepaid connection. In last two week's time, Airtel has blocked my connection twice apparently without any reason neither giving any intimation. Is this the way to handle a customer, is this the Airtel's much proclaimed customer service?
My problem started by second week of February, when all of a sudden my outgoing calls was barred without any prior intimation. After making repeated calls to customer care unit, one of the executive responded by saying that the connection was blocked due to some problem with address verification. On further request on how to re-activate the sim, executives themselves had conflicting answers to my queries which was really disgusting for me as a customer who turned out for help and support. I thought I would have a solution if I go and meet an authorized person in aCustomer Care Center, atleast I thought they would show the patience to hear my complaint and help me out with a solution. Expectations was sky high when I walked into Airtel Customer Care Center in Koramangala 7th Block, Bangalore; for a customer who was already in a state of flux believed this was the last fall back. My expectation was thoroughly shaken up by the response I got from Shwetha (Prepaid Connection - Customer Support Executive), she showed sheer arrogance and attitude in responding to my queries. Finally after half an hour she saidthe connection was barred due to the fact that address verification process was negative. Further, after a lengthy discussion she said to give the local residing address and told me that the connection would be re-activated withing 24 hours. The long wait continued for 24 hours and finally I got my SIM re-activated. Later on 13 February 2010 my SIM has been again barred, when I checked with customer care executive they have informed me to take a duplicate SIM as they said Airtel has scrapped off my SIM (WOW !).
I've send a detailed email to the following address on Feb 14, 2010 and till now I haven't got any response. If Airtel's senior managers are so irresponsible phew!! how can I expect support from Customer Support Executives. Hence, I would like to take this up legally and sue Airtel. Kindly advice how to proceed.
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