Dear Sir,

This with reference to my prepaid connection 9987392535 having sim number 8991920000164738279. I had purchased this card from Kamdar Telecommunication, Yusuf Bldg,Shop No.4, V. N. Road,Akbar Ali Shop Lane,Next To Music World Shop,Fort, Mumbai 400001. I dully completed the all the required documents required by the Airtel. I had purchased this on 21/06/2009. at 10:48:20 Am. It got activated on 22/06/2009 at 11:47:32 Am after my second visit to the gallery. I got an SMS on 13/07/2009 stating that I need to Re-Verify my prepaid number. I called up Airtel Customer Care asking Mr. Chetan to give detils of Airtel Gallery and requirement of Re-Verification of the documents. He categorly said “Re-verification is not required the SMSes sent is for Government employees please ignore the SMS and rest everything is assured your connection would not be effected”. Today i.e. 21/07/2009 I called upon my number but I got error “The Number is temporally disconnected” But I am able to make outgoing calls. Then I called Airtel Customer Care Mr. Sameer categorly told me “Please Re-Verify and re-send the required documents” After this I sent the required document to Kamdar Telecommunication, Yusuf Bldg,Shop No.4, V. N. Road,Akbar Ali Shop Lane,Next To Music World Shop,Fort, Mumbai 400001. for verification of documents but they rudely behaived with my person and said “The number does not belong to Saurabh Agarwal it belongs to Mrs Mohmaed and hence verification cannot be done” I called up customer care regarding this issue. This time Mr. Shabbir said “Your all your issues would be solved in 24 hours” after listening to my problem and SMS regarding the same would be sent. But so far I have recived no sms or any response. Please look into this matter on urgent basis and resolve the issue as soon as posible