debit with out permission

Mobile No. 9741312982
Debited Rs.100/- with out any information while watching free Airtel live in mobile
Complaint No 0125082994
On query- to customer care- they replied your complaint has been resolved.
I dont know how it is resolved.
My query- Is it legal to debit Rs.100/- with out any information/ taking permission from the customer?
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Response to complaint

I am getting irritation by the bsnl tunes as you are charging Rs.25 without my permission and i want to respond to this immediately. Please disconnet those tunes immediately. This is a matter of your irresponsible services. Please reply to my mail mentioned. I want immediate action to this since you are charging me every month since two months and i am facing this problem since two months.

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BSNL tunes

I am a customer of BSNL mobile. I was connected to bsnl tunes unfortunately and every month i am charging Rs 25/- and without my permission you are cutting the amount from my balanced money. My mobile No is 9440282935 .I am user in Andhrapradesh. So please disconnect my mobile bsnl tunes from this month. I don’t want any tunes. This is a serious concern of mine. Continue reading →