debit with out permission

Mobile No. 9741312982
Debited Rs.100/- with out any information while watching free Airtel live in mobile
Complaint No 0125082994
On query- to customer care- they replied your complaint has been resolved.
I dont know how it is resolved.
My query- Is it legal to debit Rs.100/- with out any information/ taking permission from the customer?
Is it possible to credit the amount because I didnt use any value addad service before or after that?
Will I get an answer from any responsible person?

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