B-Cube Hotel is refusing to honor its own commitment to compensate for its lapses (as can be seen below). They are not responding any longer!! From: Arun Mukherjee [mailto:arun.mukharjee@b-cubehotels.com] Sent: 29 May 2013 16:40 To: ”Dipankar Sarkar” Subject: RE: feedback Dear Sir I will defiantly give you satisfactory answer, but it will take more two days because I am out of station . After seeing all I will give you reply. Thanks & regard Arun Mukherjee B-Cube Hotel & Resort Bhuj, Gujarat Address: GMDC House, Bhuj-Mirjapar Highway | Bhuj, Bhuj 370001, India Phone Number: 02832 230 167 , M– 07567821212 E-mail– arun.mukharjee@b-cubehotels.com info@b-cubehotels.com Web:– www.b-cubehotels.com From: Dipankar Sarkar [mailto:12345dip@gmail.com] Sent: 27 May 2013 13:38 To: ”info@b-cubehotels.com” Subject: feedback We stayed in your 3 Deluxe rooms during 21-25 May, 2013. I find some features, which prominently appear on your website, are missing. Examples: “Plush room slippers” “Buffet Breakfast is included” We asked for the above, but not provided. Even we were charged extra for the breakfast amount exceeding Rs. 200/Rs. 170. This is unfair, and not good for the reputation of your otherwise nice hotel. Let us know what actions you are taking to compensate for these lapses. Dr. Dipankar Sarkar NGRI, Hyderabad 7

As we were unaware, we believed the hotel personnel. We took care to have restricted breakfast to avoid extra charges, which we paid for one time. Our points are more on matter of principle. 1. The hotel should have provided facilities/food as advertised on their website. 2. They must keep their words (in email) to compensate for their lapses

Complainant Information
name- dipankars