Bajaj Finserv User ID: 13524097 I am writing this for the attention of Bajaj Finserv Limited patrons, directors, managers, employees and most importantly the consumers. The past few days since I got an incredible offer from Bajaj Finserv Lending has been very frustrating, unquestionably annoying and logic defying. It’s high time we raise our voice against such unethical behaviors of these big giant companies who are a part of every individual of the country. We see a large number of unsatisfied consumers of which many are helpless as they have better work to do and hence neglect the undoing. Trusting a company who was recently in news for fraud activities by senior officials was my bad luck, but we all know its human nature that it does not affect us until we experience it. Here’s my story, I see in my account an offer of a pre-approved loan and I showed my interest for an obvious reason that I was really in need of one. I get a call from a gentleman who informed me that because of my ‘good track record’ with Bajaj they are offering me a loan of Rs. 377000 at a rate of 1.35% flat interest over a period of 5 years with a monthly installment of Rs. 11300 approximately. The gentleman didn’t seem to be gentle as he hung up the phone as soon I started questioning to clear myself on rate of interest, its duration and few more questions that I had in mind. I believe his work was done and probably that’s how much he is paid for. I didn’t get angry since I saw a ray of hope. I called the customer care and cleared all doubts. The flat rate of interest seemed to be very high but then when your necessity is even greater you are helpless, hence you ask them to start with the process. I was informed that they will require 4 blank cheque leaves, one cancelled cheque, a passport size photograph, an address proof and a proof of identification. How about an income proof? Well that was not required as this is a pre-approved loan. Two days later a representative named Savinay comes and collects the documents with 5 cheque leaves which I later confirmed with the customer care that he should have taken only four and was directed to write an email to wecare@bajajfinserv.in. I did so but the excess cheque taken hasn’t been returned yet. I am still anxiously waiting and not yet angry. Next working day another representative came to my place for physical verification, asked me relevant questions and left. Next I got a call from another person for office verification and I informed that I work in an evening shift and can be available only then and at this, the representative informed that he will get someone to come to my house for the office verification as it’s not his working hours. I waited but nobody turned up hence I called the customer care the next day and was informed by them that my loan was pending approval. Cibil is clear and its pending only due to the office verification. Delayed by a week someone came for the office verification at my place and the next day

Email Id: arshadalikhan@India