I am really upset with the way ICICI Bank does its business and handles the customers. I need an immediate attention and solution to the problem that I have been facing. I had an international transaction of INR 51282 in my account from Dubai which has been reversed unilaterally. ICICI Bank claims that it has been done from the sender. I live in Dubai and I have checked with the sender and the exchange (UAE exchange) used for the same and they denied it completely. ICICI has put my balance in negative without taking my consent or even informing me. I have visited the branch and even called my branch manager but to no avail. The customer care seems helpless and asks me to go to the branch every-time I call them. This is my final call for help from ICICI bank as it is a clear cut case of flaw from ICICI Bank. After this I will be helpless and have to resort for the help from police and lawyer plus a complaint to consumer redressal forum. If someone needs to contact me I will be available on+971506590359. Please resolve this issue asap before it takes a different turn altogether. I am really upset with the situation and I want an immediate solution. After series of emails (which can be traced with this email), I have found that ICICI Bank is just buying time and playing the hide and seek game with me.

I am simultaneously sending this email to my lawyer and to the customer grievance redressal forum to resolve this. I also want to make a mention that some Rajendra Kuril has been assigned to resolve this matter for me. I feel that he is highly incompetent, insensitive and doesn’t possess any professional acumen to do this job and I can assure that he is not the right guy for the job and must be sacked immediately. I need another officer to be assigned to me and I will not entertain any emails and calls from him now on. I have been asked to deposit money in to my account to bring it to the positive value. How novice could that be of an ICICI Bank officer to ask me to do so? Instead of resolving it with the remittance department this officer asks me to give him undertaking and letters. He assures me resolving the issue in 2 days and it has been a week since I have sent him those forms and he is just sitting on these papers tight-lipped with zero visible action. I think he sleeps through out the day on that chair and when reminded through the email, he comes out with an apologetic email and promises me with a new deadline. In the worst case scenario I know I will have to shut down my relationships with ICICI Bank, which at this point of time is the most happiest thing to do. I seriously want to discontinue with ICICI Bank after taking out my money and I can’t let ICICI Bank to escape with the amount in my account. I have tried a lot to resolve this with ICICI but the bank itself likes this to take it to the new level. I will be happy to do so.

This has resulted me in no banking and I have faced severe financial damages. I was stuck in Hongkong and I had no money as I was using my same debit card for all withdrawal transactions. I had to get money from India by making expensive phone calls and seeking help from other venues. This has caused me serious financial damages.

I want ICICI to pay for the damages, mental harassment and the time they have consumed. I need this to be addressed as a serious flaw in customer service by the bank. ICICI should compensate this loss financially.

Email Id: 84.maninder@gmail.