I had booked two Moto E that was on sale for INR1500/- each (order ID OD200944858762175800). I had placed this order on 6th Oct-2014 at 4:33PM. I was given the order ID and was able to view it too. The delivery date was mentioned as Oct 14th-2014. A message confirming the same was sent at 4:38 PM. Later at 10:31PM the same day, a message was sent telling that INR3000/- refund has been initiated and they are sorry for the inconvenience caused! Later they sent another message at 11:07PM the same day saying that they are giving INR500/- in my e-wallet as compensation!! They sent mails for the same. The reason for this cancellation they are saying is that its due to a price error! I had written a mail to them via their site on Oct 7th-2014 at 11:42 AM. Exact mail sent is as follows: Dear Flipkart, Yesterday on Big billion sale I had ordered two Moto-E worth INR1500/- each; total amount being INR3000/- . As per your sales term/policy for yesterday, order once placed cannot be cancelled and no refund is possible either. Then how come without any intimation my order has been cancelled? Secondly its not my concern whether there is a price error from your side or not as its a sale going on during the time of my purchase and you are the merchant. How come suddenly there’s a price error now? Third, if I didn’t get the placed order for the amount mentioned when placing the order, I’ll take the legal action against flipkart because as per your clauses no cancellation will be there on your “big billion sale” i.e. Yesterday. I had not expected such an irresponsible behavior from Flipkart. Later the same day, Oct 7th-2014 I receive a mail at 5:34PM saying that INR1000/- has been credited to my e-wallet. At 8:00PM same day, I get an apology mail from them telling they are compensating by giving INR1000/- more. Compensating by giving some money just to cover up their flaw is totally incorrect. They need to give what I had ordered at the price that I ordered.

I want the order I had placed to be given at the price at the sale time. i.e., Two Moto-E mobile phones at INR 1500/- each (INR Fifteen Hundred each only).

Email Id: akshatha.suvarna@gmail.