The following email was sent to GMTD , Ghaziabad on 17.06.13: Application for refund against disconnection of BB – 900 – ULD – COMBO: Tel No: 0120- 2770823, Account No: 1019799035 Dear Sir, 1. Please refer to my earlier e-mails dated 5th Apr,2013, 18th March,2013 & 25th February,201313 regarding complaint of my Broadband connection to GMTD, Ghaziabad, SDOP, Kaushambi, Nodal PG Officer, Ghaziabad. As no response was received by me for these e-mails I submitted a disconnection request / application to BSNL, Kaushambi Office. 2. Please note that from 30.04.2013 (A/N), my above phone has become dead with ‘No Dial Tone’. When I contacted BSNL, Kaushambi regarding this issue, I was informed that my telephone connection has been disconnected. I have also paid the bill for the April, 2013 for Rs1286/- and deposited the telephone instrument to Kaushambi Office. 3. After completing all the required formalities, I had also sent the fax to AO(TR-SHE) with copy of receipt (received against telephone instrument deposited) regarding refund of security deposit, but not received any response. Today when I spoke to AO(TR-SHE) regarding refund, I have been informed that they do not have any information about my telephone disconnection & as per their record my connection is active. This was very shocking for me. He has also given me one Phone no.2610999 for further confirmation, which was going unattended.

Complainant Information
name- lokeshdel