Canon India – Camera Lens out stock refund not credit

On 30.05.2015 I tried to purchase Cannon Camera Lens from online Canon India authorised store sales@imagestore.co.in vide order No 100016092 dated 30.05.2015, worth Rs 28275/-. Since the material was not dispatched till today by the store I contacted them on the telephone and I was told that the said item is not available and they would refund the money from 7-10 days. I complain is 1. When the said lens “Canon EF 50 mm f/205 Compact Macro” was not available then why it was listed on the site. 2. When the said lens “Canon EF 50 mm f/205 Compact Macro” was not available why the money was accepted by the portal. 3. When the said lens “Canon EF 50 mm f/205 Compact Macro” was not available why the mail was not sent to even after 4 days have passed. Eve till the time I am lodging this complain, no information to this effected is mailed me. Is the party is liable to pay interest for the period money was hold up in their account.

interest for the period money was holed up in their account

Email Id: mukulmisra@hotmail

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