Citibank – Income Tax Refund not Credited

I was suppose to get tax refund of 4300 on 26th October 2013 in my salary account.But i did n get any tax refund. However when i see my tax refund status on income tax website ,it says refunded.But my citibank account was not credited with amount. I even called SBI mumbai and they informed me that tax has been deposited to some one else account.And its bank mistake.But bank is not ready to take blame.They asked me to send details of the transaction i sent them the details which i got from SBI ,but they kept on asking for more details and i got some mails like we will respond you in 3-5 working days .This kept happening for a month and then they finally declared that they cant track it.

I want 7000 as return money.

Email Id: bhartikumari09@yahoo

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