I, Supratik Basu, a savings A/c: 104901000260 holder of The ICICI Bank, Kakurgachi Br. deposited a clearing cheque no. 354026 dated 24/04/2013 for Rs.1,00,000.00 or One Lac drawn on Indian Bank, Manicktolla Br., over the counter at The ICICI Bank, Beliaghat Br. (1277) on 24/04/2013 to the credit my above mentioned savings A/c with Kakurgachi Br. But to my amazement, it is not credited till this date, not to speak of due time by 26/04/2013, as communicated by Beliaghata Br. staffs, nor any kind of written clarification as to why my A/c is not credited yet has been provided to me by The ICICI Bank LTD. When I visited the Beliaghat Br. to enquire about the deposited cheque no. 354026, they just verbally communicated to me that the cheque had been returned due to “alteration” on the cheque. To my best knowledge I drew the cheque properly without any alteration, and moreover the cheque was drawn on Indian Bank A/c: 946723195 where sufficient balance was available to honor the cheque no. 354026. Now, when I communicated at care@icicibank.com ,The ICICI Bank Ltd. customer care for proper clarification why my A/c was not credited, they informed me that it had been returned but did not clarify who returned the cheque and on which justified ground. In the meantime I registered a service request (SR266441470) with The ICICI Bank customer care, which has been closed stating “ Dear customer, as per our records, there is no such transaction on 24/04/2013 “.

So, I look for your kind intervention and seek deliverance of justice in respect of my matter of concern. I can submit photocopy of deposit slip and all mail communications with The ICICI Bank LTD. for your convenience and better understanding of this matter. Awaiting an early response that I deserve as a valued customer of The ICICI Bank LTD.

Complainant Information
name- supratik.basu