This communication is wrt to my connection with the below mentioned details :-

Login id : gupta68
Registered Mobile Number : 993XXX1053

We would like to inform you about the poor quality of D-VoiS SSV i-ON Broadband connection and service being provided. The connection started on around 2nd of July and ever since we had to register at least 4 or 5 complaints. People at customer care do not even bother to understand the issue and register a complaint at the flick of a button. It shows complaints are routine. Let’s not talk about the speed. Except for day 1, speed never crossed 5 – 6 Mbps (Our plan is for 15 Mbps) and with frequent temporary breakages / disconnections (at least 15 – 30 times a day).

We want to discontinue with the connection at the earliest and we are not interested in any refunds.

However, the main reason for disconnection is not the above.

One of the main reason is the callous attitude of your complaints team, Mr. Bhuvan, who was not only non-cooperative in understanding the issues but also rude. Was trying to get in touch with his superior, One Mr. Rahul since two days but am told he is busy in meetings. Shows how much of a value is given to a customer in attending his problems. Not discussing about small issues like taking not less than 15 – 30 min for every complaint we have to register.

Another reason for the disconnection is because of the attitude in your Vashi office by Mrs. Sunetra. When these issues were being addressed, she was not bothered about it and on the mention of the word “disconnection”, she simply told (not wasting a second) to write a mail to customer care for disconnection. It shows either you have lot of customers and are not bothered if you lose one or two or your Vashi office job simply stops at generating new connections only. Tall claims were made by her while initiating the connection about the service levels that can be expected but in actual situation, they are not bothered.

Chandrashekhar A Gupta