Dear Sir,I have purchased pocketsurfer3G5 on 16/3/2014. But device volume key was not working. so I have sent the device to your factory for repairing on 30052014.I have submitted the same to authorized service provider of datawind OM SERVICES JALGOAN.Ticket id is 0518MH24695, IMEI-1 911345150063425,JOB SHEET NO..LKASCMH005J47. Its three months over but I have not got my mobile back I have sent them 14 reminder ON MAIL in between these months. they are telling to wait for few days since three months. proof is below I have copied mail :- From: techsupport [techsupport@datawind.com] Sent: 22 September 2014 14:59 To: Madhusudan Jadhav (WG01 – Wipro Consumer Care & Lighting) Subject: RE: please send my mobile back. Dear Customer, We regret for inconvenience. We are already working on your concern please wait for few days. We will revert you soon. Regards, Technical Support (UK). 0183-2581330 press 1 for technical support 0183-2708500 press 111 for Technical Support For Service Request please logon to: http://www.datawind.aftersales.in/homepage.php Description: Description: Description: Description: Description: Description: Description: Description: securedownload.jpg From: madhusudan.jadhav@wipro.com [mailto:madhusudan.jadhav@wipro.com] Sent: Tuesday, September 16, 2014 6:18 PM To: techsupport@datawind.com Subject: FW: please send my mobile back. Dear Sir, Reminder-14 Dear Sir, I have sent the pocketsurfer3G5 mobile for repairing to data wind. But yet I have not got my mobile. It’s 3 months over. Regards, Madhusudan Jadhav Wipro Enterprises Amalner 09503469584 From: Madhusudan Jadhav (WG01 – Wipro Consumer Care & Lighting) Sent: 28 August 2014 17:26 To: ‘Tech-Support’ Subject: FW: please send my mobile back. Dear Sir, Reminder-13 Dear Sir, I have sent the pocketsurfer3G5 mobile for repairing to data wind. But yet I have not got my mobile. It’s 3 months over. Regards, Madhusudan Jadhav Wipro Enterprises Amalner 09503469xxx From: Madhusudan Jadhav (WG01 – Wipro Consumer Care & Lighting) Sent: 22 August 2014 14:15 To: ‘Tech-Support’ Subject: FW: please send my mobile back. Dear Sir, Reminder-12 Dear Sir, I have sent the pocketsurfer3G5 mobile for repairing to data wind. But yet I have not got my mobile. It’s 2.5 months over. Regards, Madhusudan Jadhav Wipro Enterprises Amalner 09503469584 From: Madhusudan Jadhav (WG01 – Wipro Consumer Care & Lighting) Sent: 18 August 2014 15:28 To: ‘Tech-Support’ Subject: FW: please send my mobile back. Dear Sir, Reminder-11 Dear Sir, I have sent the pocketsurfer3G5 mobile for repairing to data wind. But yet I have not got my mobile. It’s 2.5 months over. Regards, Madhusudan Jadhav Wipro Enterprises Amalner 095034
Any Mobile company should specify the days to give back repaired mobile. please arrange to refund my mobile price from MS Datawind. due to there such services I getting suffered. I am not getting clear picture whether they will give back or not. due to that for home use I am getting confusion if I buy new mobile or again wait.so it will my privileges if it is arrange to get back my money with interest of three months.thanks and regards,madhusaudan Jadhav
Email Id: madhusudan.jadhav@live