DefenceMatrimony – Subscribers Review

I am a retired Indian Air force officer, settled in Mumbai since 2010. My daughter is 28 years and we have been trying to find a suitable liaison for her. Being from defense background, we have a natural inclination for families from similar background and hence we registered with defense matrimony in June 2016 for offer of “TILL U MARRY”, which is self-evident. We were given a very rosy picture with excellent referrals, free 25 verified mobile numbers and 20 SMS’s free per month. Also send unlimited messages to our matches. No other details or terms and conditions were forwarded or explained at the time and we were given verbal assurance of ‘Till U marry’ means verbal and literal meaning of the same. During the month of May 2016, I started receiving sms of renewal of the membership.

This was both surprising and shocking and hence I took up the case. Copies of initial chat and subsequent email exchanges are attached. Our paid membership has been unilaterally terminated, while my complaint was pending and under consideration and other than repeatedly sending the same email replies, no favourable action has been forthcoming. The company is fleecing and cheating the gullible customers with false promises and deceptive names of offers “TILL U MARRY”, and now seeking renewal fees. I am a life member of Consumer Guidance Society of India vide membership number and an active consumer and RTI citizen. I would like to request for your kind intervention in the matter to make the matrimony company learn and realise their unfair trade practice and make necessary amends, failing which I would seek your help in filing a case with the CDRF, Mumbai Suburban for early settlement of the dispute.

I am being denied the continued usage as a paid member of defence matrimony website for my daughter. I am being shown as a free member, which besides being degrading also has restricted access to all prospective groom profiles.

Name Withheld
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