I have purchased online Voltas split a.c. 1.5 ton from croma retail com. a.c is delievered by “infinti retail ltd, Bombay.i have received the A.C. dated on 1-06-2017. 8 days passed no installation work is carried out till today. Daily i registered my complaint to croma help centre(7207666000) and regularly emailed but outcome is zero. Everytime help centre answer is “we forwarded to request to concerned authority but installation work is not carried out . vinod soni

Regards
VINODCHANDRA108@GMAIL.

Madam/Sir,
I have faced the similar experience (the trailed mail is enclosed for your reference) once more.
This time I gave service request (as there was no other suitable option to lodge complain) which was docketed vide no 17052004451 and I was communicated on 20.05.2017 that the call will be attended as soon as possible.
To my utter surprise, today 25.05.2017 at 05.07 P.M, I received SMS that the call no 17052004451 was closed in your system.

I think what a fortunate person I am. In two occasions HITACHI closed my call without attending the complain. Perhaps, you will agree with me that within one year a new AC rarely requires any major overhauling. During that period if the state of service is so pathetic, what will it be later!
I have not yet changed my old VOLTAS till date. I have also a CARRIER in my house and so far CARRIER did not make any such obnoxious joke with me.
Hope I have clearly ventilated my humiliation and it is up-to HITACHI to mollify it.

Regards,

TAMASA PAL