In August 2013, I had applied for a Home loan transfer and top up with DHFL. There sales executive Vaibhav Gaikwad met me at my office and told me the details. He and his credit manager Ashok Sature told me there will be 1% processing fee for the total loan amount and for which he asked two cheques of Rs.5618/- each and the loan will be approved and disbursed in 7 working days. The loan was not approved for the amount requested. They approved half the loan I wanted and cleared one of the cheque for Rs.5618/- and returned the other cheque. When I asked for the amount they said it was for administration charges. They threatened not to return my documents if I complained, I have finally got the documents hence raising my concern.

1) My amount returned with interest plus money spent for documentation and ECS return charges etc to be paid by DHFL to me. 2) Penalty to be imposed on DHFL so that such cheating is not done with other consumers.

Complainant Information
name- SKureshi