We have bought a new Motor cycle (Aquila Pro) of DSK Hyosung company from their authorised dealer “Siliguri Riders Kolkata”. Though I have made the full payment on 7th Nov’2014, I was not provided with any of the documents, apart from insurance papers, for the vehicle. I have made several complaints to the local dealer as well as DSK Hyosung customer services. The reply from customer service was on 29th Dec’2014 assuring me that the issue will be resolved at the earliest. Now that I have requested for bill of the exact amount of all the expenses, the dealer is now refusing to provide the same and have even taken the documents back with them when they came to deliver the documents 24th Jan’2015. Hence, I still do not have the documents and a bill to state the exact amount I have provided.

Model: Aquila Pro (GV650)
Engine no.: GV650 117448
Chassis no.: MERGV65C241H00334
Amount handed to company: Rs. 6,35,000
Bike price plus charges: Rs. 6,13,715 (Details below)

Particulars Amount (in INR)
Bike Price 539500.00
Road Tax 56688.00
Registration 100.00
Insurance 17427.00
Total 613715.00

Also, please note that I have not been able to ride my motorcycle at all as I have no documents and hence I am not able to enjoy the service for which I have paid 2 and half months ago.

Regards,
Soumya Ghosh