I, Dr. Nishi Fatma, is an Assistant Professor in NIMS University. I have problem of refrigerator which is not working from last 5-6 months. I complaint to the customer care and sent mail as following: I purchased a refrigerator from a nearby shop (Allwyn Furniture House), Achrol in the month of June 2013.But, after 10 months, cooling of refrigerator is completely dead. Therefore, I complained on 29 April, 2014. The person (Rakesh) told me to solve my problem within 24 hrs. and maximun, if the area is on outskirts of Jaipur, 48 hrs. But two days passed. they didn’t respond on my complain. Then I called them and again requested to solve the issue. They replied I am checking the status of technician whether he is available or not. I called them many times (around 14-20 times) but they respond in the same manner. Simultaneously, he gave a number of another dealer whose shop (S.K.Electronics) is in Jaipur. I also called them. They also respond in the same manner (Mam I am checking the status of technician, I will call u (never inform me back), I am informing the technician and so on.) Even he does not know that no technician remain on work on Sunday and he misguided that i will send a technician on Sunday mam. Even I also called him on Sunday and replied the same answer. therefore, I waited on Sunday also because of his promise and he did not work on my complain. On Monday (5 May, 2014), A person (Mahesh Kumar Sharma) came in my campus (because i am residing in the campus of NIMS University) during my duty time. Still, I discontinue my duty and showed my refrigerator. He checked only for 5 minutes and told me directly that there is no problem in refrigerator. He told me that there is the problem of voltage because of that it is dead. he advised to purchase a stabilizer. But Sir/Madam, it is written on the comapny’s logo on refrigerator that it will operate stabilizer free if the power supply is in between 160-260 voltage. At that time, the technician (Mahesh) checked the voltage and it was 180-200 voltage. According to technician, refrigerator works only on 220 voltage. the refrigerator can not operate below 220 voltage. Even he denied the voltage limit provided by your company. He told me that company is giving wrong promises to customer. If a company is saying then what can I do. Even when I talked to service centre incharge (S.K.Chandani) and Service area manager (Anil Mehta), S. K. Electronics, Vidhya dhar nagar, Jaipur, they is behaved with me. They does not know how to talk to a customer particularly a lady. Even they also accepted that a refrigerator can properly work if power supply is up to 180 voltage. When we told them to write the problem of the refrigerator they denied and disconnected my call. Even the technician (Mahesh) left the refrigerator in the previous condition and they didn’t solve my problem. the dealer didn’t again try to solve the problem of my refrigerator. A person purchase a refrigerator to take relief in hot summ

I want to change the product as I am not satisfied from the product or return my money back