I have purchased Dr. Aquaguard Magna HD UV on 28th April,2015 and have got this installed on 2nd May’15. From the day first i am getting issues for which i have raised multiple issues and have service request and engineer visited along with Mr. Manoj & Ravender but both are not able to understand the issue since this happens only when the fresh water is on and the tank fills itself so this issues did not occur in front of them. But since i am already using Enhance in Gurgaon (almost when it was launched in Delhi NCR) which is again another model of Eureka Forbes and i have never face such issue. I requested all of them here in Chandigarh to replace the unit since it is giving these much issues in its 1st week. But seems like nobody is trying to trust the Customer when the Customer himself purchased it online and even plugged out its old water purifier have no options without a water purifier. Also if i wanted my money back only i would not have requested for the replacement. I have followed up with almost everything, tried calling every of your number (017239883xxx, +91 22 30449xxx, 07483038xxx, 0748996xxx). Even tried filling the refund, exchange form in the website. But none of them work or land me somewhere who says this will be done on the website only. I am sure Eureka Forbes is a Customer oriented organization, but I am too harassed this time by following up so much, faced wired expressions like I am doing some fake. Knowing the fact that I have purchased this machine online so I am covered under 30 days Money Back Guarantee “With no questions asked” (however I explained everything). So now i want my money to be refunded back. I have also written an email to Eureka forbes but no one is responding me back. Should you have any questions, please feel free to contact me on +91988802xxx. Hoping to hear back from you soon! Thanks, Vikas Sharma

I want Eureka Forbes should replace my product with a new packed unit or they refund my money back as i am still in 30 days Money back guarantee.

Email Id: vikassharma189@gmail