I had contract with Eureka Forbes for my Booster type Aqua Guard Water Purifier, Contract No: 18772953, Dated: 05-06-11 for 3 Yrs period valid till 04-06-14. As per the contract they are supposed to do servicing of the device six monthly with replacement of Carbon blocks & pre filter candle (once in a year). In addition to that, the on call visits whenever required in between is included in the contract. After signing the contract they make only one visit till Jan’2013. I made a complaint to their local franchisee lady representative, and call centre too- complaint ID No: 88054342 (Dt: 06-01-2013). But there were no change no action taken from both the end. In addition to that, while ask for the service card to show the evidence service record- where the local franchisee made fake signature of ours as showing that they have completed their services on time. Made once again the complaint on 23rd June’14 to customer complaint about the same issue of not receiving any service during the year period- complaint no: 76889073, committed to resolve with a day. Next day one mechanic has come to resolve the without knowing the actual complaint. While taking to that regard to the local franchisee lady coordinator- even she could not talk properly- don’t know how to talk with customer. After all these I tried once again, put my complain to local Mira Road – area officer Mr.Jayant Bari- (Contact No: 7498243363) and further to Mumbai area manager – Mr.Pravin Wankhade (Contact No: 7498243393)- on 23rd June’14. They said will resolved by 24th June’14. But I didn’t received any response.

I should get the 3 years contract extended from now without any cost as I have already paid but they haven’t provided any services what they should.

Email Id: v.tewari@rediffmail.