I had booked the flight tickets from Delhi to Edmonton (Canada), but because of some reasons, I had to cancel the tickets, on 21st March and rebook the same on some other flight for some other dates. While cancelling by calling Expedia customer care, it was told that, the refund process will take 15 days including refund to my account. However, even after more than 20 days, the refund has not been processed and some Sunil Rawat has sent a mail saying that, I again need to speak to customer care and the refund process will 8-12 weeks. When I spoke to customer care, she told me to speak to airlines for the refund. Even, they have not shared any cancellation invoice, mentioning the amount to be deducted and other details. They promised me several times but still no action is taken at their end. This is nothing but the unfair trade practice followed by Expedia and they are cheating the customers and is 420 company. I want to file a case in the consumer court against them, please suggest a suitable lawyer in Mumbai.

Refund of amount asap

Complainant Information
name- shailu e-mail shailesh.gabhane@gmail.