Google nexus 5 D821 manufactured by LG electronics India pvt ltd. Imei : 352136062001207 date of purchase: 4 feb 2014 From flipkart.com In my regular usage it was not even dropped, scratched or misused. On 2 aug 2014 my phone got extremely hot and its screen was burning like it will blast like fire and screen turned off and there was no power on the screen. It was burning only till the battery lasted. its was like it will blast. On 4 aug 2014 I went to the service centre at Isha communications, Nehru place, Jaipur where Mr. Vijendra yadav was the owner and the service representative of the Lg Electronics India Pvt Ltd. He checked my handset but not in front of me, he took it at the upper floor and after assuming and checking everything he could then he said to me that its pcb is not working so it had to be replaced so it will take 10-12 days. While after checking the handset and reporting to me, he gave me a service job sheet no RNA 140804003054 Where no physical damage was mentioned or there was no clause of misoperating or mishandling the handset. On12 aug 2014 I called the LG electronics customer care no. 1800 180 999 And asked for the solution then they gave me the number of Branch service Head named Mr Ashutosh Agarwal no. 9828503015. I called him and said that the handset service is taking too much time so kindly check the status and reply me ASAP. After the conversation between Mr vijendra and Mr ashutosh , Mr vijendra called me and asked me that why have I called and complained the Branch Head of the company. He replied me that he instantly got the pcb and after 1 or two hour he will give me that handset while one day before he said it will take 12 days to get pcb from the company. After approx. one Hour he called me and said that your screen is damaged. I Called Mr. Ashutosh and he told that he will check and revert me back soon. 1 hour later he called me and said that it’s not their fault and argued me for 20 minutes. He said to me that handset can be damaged in pocket. He said to me that I will be charged Rs 7098 for replacing the screen and there is no other way bec it is damaged. I told him that I will complain in consumer court then he replied that do whatever you want to do I am not afraid.(Is this the right way to talk ) .
It’s been 10 days I’m having problem as I don’t have my handset with me. I don’t want to fight and don’t want any trouble because of the wrong behaviour of the company as they have denied to repair. As a customer I had devotion to lg elec. India ltd for its brand name and as I have followed its products then if I have spent Rs 33900 for the handset then I need proper and transparent service. Now if the company is saying after 10 days that your phone is damaged then I have no guarantee towards them bec. At the time of observing the handset they haven’t told me anything like that while in the period of 10 days it may be damaged by them or other reason of mishandling at the time of service by the service man. I ask LG electronics India pvt ltd. That I have told you everything in this above writing now why should I pay RS 7098 for the repair as I have not damaged, mishandled or any kind of misuse to the handset. Kindly change the display pcb or whatever required to repair my handset free of cost under the warranty else refund the cost of handset with 12 % interest within 15 to 20 days else I will file a complaint with the Consumer Forum as I’m protected under the Consumer Protection Act of 1986. The consumer complaint will be at your cost and expenses, and I will seek compensation for the mental agony caused due to your deficiency in services. Kindly reply me for the same via email or by post. I have attached bill and the job sheet of the service centre.
Email Id: looksabhisheksharma@gmail.