Hi, I have placed an online request for “Redmi 1s” on 2nd September 2014; I was successfully able to place the request and made the payment immediately for Rs 5999.00. After placing the request successfully, I have received an email from Flipkart that I will get the product by 15th Sep. I got the box from Flipkart on 12th Sep, and when I opened it, I got free micro sim adapter and 3 screen guards, but when I saw the phone box, I got shocked, it was totally opened and the seal was broken, it was so heavy and not even able to close the box properly, when I opened the phone box I got a piece of stone into that, I repeat a piece of stone. I immediately call the flipkart customer care for the incident, they said that they have placed the request and it will take 48 business hours to resolve the issue, I waited for that but I did not receive any call till 15th Sep, then I called them back in 15th night for the same and they gave me another time period for the same, again I did wait. On 17th Sep I did not get any call from flipkart and then I called back them on 17th and talked to the supervisor Rohit Goel (complaint Number: 140915034523), he assured me that either I will get my phone or refund next 72 business hours. I got the call from Flipkart on 18th and as per the fraud team representative, I have to wait for another 72 more business hours to get this issue resolved, again the same, no body called me back till 22nd Sep, and when I called them back, they are saying that the complaint is not yet resolved and nobody is following the complaint, it is being more than 10 days when I placed the request, and till date there is no response from they, they have cheated me, they have received the payment on time and they send me a PIECE OF STONE. I am fed up with this company, they are so irresponsible and they are not bothering about the customer, they just want money but no customer service. Would request you to kindly address this issue and resolve it as soon as possible. Please feel free to contact me for any further details at 9313552xxx, 9810872xxx or through 0124-3381755, or you can email me at saqib_28@yahoo.co.in. All the supportive details are given below: Order Number: ODA6505778877YEKGE00 TIN: 29670869006 Complaint Number: 140915034523 IMEI1: 865622024719143 IMEI2: 865622024719150

I need cash back from them for 10,000.00 Rs (cost of phone paid + the incovienence caused to me and frustrations)

Email Id: saqib_28@yahoo.