On the basis of goodwill and reputation of company, I placed my trust in quality products and ordered a mobile phone from flipkart.com whose details are given below. I am deeply unsatisfied with the product I received. First of all, I believe the product is not genuine as per specifications provided on company website regarding the Corning Gorilla Glass 3 protection. The screen developed several scratched within first 24 hour usage of mobile phone. Secondly, the device heats up immensely during charging, which lead to dropping of device from a height not more than 12 inches. The supposed Gorilla Glass 3 shattered like a common piece of glass along with cracks. Product Details Product name: Letv Le 1S Color: Silver Quantity: 1 IMEI/Serial No: 869087022916420 Method of Payment: Cash on Delivery

I requested the company to kindly send me the following information regarding my handset, citing IMEI no. of my handset: 1. Temperature of device at the time of charging, as per quality test report. 2. Certificate indicating handset bears Corning Gorilla Glass 3. 3. Quality assurance certificate of my handset I request you to kindly take necessary actions to ensure that your customers receive highest quality products and service.

I demand Complete Quality test report of handset which I received including all parts of the product. 2. In case, quality requirements are not met, I would like my money back.

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