Goibibo – Jet Airways Cancelled Ticket Not Refunded

I booked a ticket through Goibibo for banglore to delhi which said refundable (i have the screen shot). The airline i choose was Jet Airways. I wanted to cancel that ticket but prior to that i called goibibo and they said the air lines can only cancel it then i called jet airways and they said only the agency can cancel after all this i took both of them on conference and was kept on hole for 35 minutes. At the end both were ready to cancel the tickets. Rohit from Jet Airways confirmed in front of Samrat of goibibo (domestic flight dep) that you will be refunded 4897 and after clearing this up. SAMRAT from goibibo first denied that tickets are not refundable – i said goibibo side say’s its refundable and i was again kept on hold and he came back and said ok your ticket is canceled and you will receive 4685 back. When i got the refund it was 700 something.

1. I want my entire money back 2. Apology for wrong information ( on website and customer care representative) 3. Compensation for my time, call charges and torturing me by pass me to each other.

Email Id: Charvibanga2@gmail

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