Goibibo – No Refund of cancelled bus ticket

I booked ticket for 3 in a bus through Goibibo site. Somehow I had to cancel one of the tickets. But wouldn’t do so online. As per Goibibo, partial cancellation is not allowed. After speaking to Goibibo customer care, I cam to know that the tickets can be cancelled with the operator and the confirmation can be given to Goibibo about cancellation. I did the same. Called up the operator and cancelled one of the tickets and sent an email to Goibibo on 22nd June 2014. Goibibo confirmed the same( ticket no. bus-629164) and said will refund the amount in 6-7 working days. But nothing happened. I have been following over phone several occasions( almost 15 times). Today is 13/Aug/14. More than 1 and a half month has gone. Each time I call their customer care, inspite of referring the complaint no.(GOBUS6af201401685786) these guys ask me the entire history once again. But to no use. I am tired of calling them now. Pls do the needful.

I need my refund amount. Almost 1 and half month has gone.

Email Id: ersekar_ind@yahoo

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