Harrowing experience at Kolkata Professional Courier

Dear Sir,
Harrowing experience at Kolkata Professional Courier,WB
Work culture at Kolkata Professional Courier is in a total mess. As a result, we, the crest fallen clients, suffer from time to time for misbehavior, whimsical & ridiculous activities of the Kolkata No.4 Suresh Sarkar Road Branch, Pin -700014.

An envelope (Consignment No.VPL 508441068) was dispatched by my son on 23-5-2017, through your Mumbai Branch Office to my residential address.

In spite of marking the envelope as “THROGH CHINSURAH BRANCH OFFICE, WB,” neither the envelope has reached at the Chinsurah Branch Office nor at my residential address. Instead, the envelope was sent back to your Mumbai Branch Office on 26-5-2017, without my knowledge, consent and intimation, despite insertion of our Contact Nos. on the envelope.

Surprisingly, while checking through online tracking system, the comments were shown as “THE CONSIGNMENT STATUS CANNOT BE DISPLAYED. KINDLY CONTACT BOOKING OFFICE.”

On earlier occasions, the letters or envelopes, dispatched from Mumbai, were delivered at my residential address by your Chinsurah Branch Office, WB without any failure.

When contacted, to our utter surprise, we noticed that the person at the helm of the Kolkata Suresh Sarkar Road Branch was seated in a peculiar fashion by placing his pair of feet on the chair, scratching the itches all over his body, & was also found engaged in ‘QUENELLE TARGET CELEBRATION’ with his colleagues and delivery boys. As we expressed our problems, the short stature, goofy-grinned, Manager, grimacing his maggot infested teeth, expressed his disgust, simmering with rage & shown umbrage, murmured some vituperative words, triggered at us & asked us wryly to lodge complaint to the highest authority, in an uncivilized manner, as if we were all accused, waiting for gallows, at his door step with mercy petition for Clemency.
The Suresh Sarkar Road, Kolkata Office was exposed hitherto unseen vulnerability, as trespassers were found enjoying their free movements inside the Office, brouhaha of innumerable delivery boys, hollering errant vendors even allowed for selling tea & snacks by the Management in the Office! There were no restrictions. It was free for all. The staff, with poor work ethics & poor work culture, were found engaged in opening confidential envelopes / letters / parcels / files as well as computers in the above Office at their sweet will and even enjoying their free access to the strictly prohibited areas without any hesitation!

THERE IS ALSO UNUSUAL RISE IN INSTANCES OF OFFICE STAFF SAUNTERING IN EVERYDAY!
Under the circumstances, we are compelled to state that we are all scared, spell bound, traumatized & have no other option but are contemplating to switch over to other Public or Private Service Courier Units, those having brilliant team work, extra ordinary service facility, super efficient computer savvy employees & excellent ambience.
While leaving the Office, to our utter surprise, we had noticed ‘SMIRKS’ on the face of the Office Staff and the Courier boys as well, as if they had befooled the old, infirm & senile persons like us.
LET US PRAY TO ALMIGHTY TO GIVE US STRENGTH TO COMBAT THIS SORT OF ‘JINX’ AT THIS AGE.
YOUR PERSONAL INVOLVEMENT INTO THE MATTER IS SOLICITED.

We felt insulted, humiliated and traumatized and had to withdraw our envelope on 29-5-2017 without bothering about the costs and time consumption from your Mumbai Pravadebi Branch Office!!
Thanking you,
Yours faithfully,
Tapan Kumar Ghosh

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