Heritage Healthcare – bills the amount has not yet been settled

Dear Sir, My family including me were covered under corporate Health care Insurance, under Heritage Healthcare Services Pvt. Ltd, with card No: HHS3.0100560158. My wife was admitted to SUM Hospital, Bhubaneswar, for surgery, on 16.10.2013 and subsequently discharged on 23.10.2013, after treatment from the hospital. The bills (Expenses) for the treatment were sent to Heritage Health Care services for reimbursement, within 7 days of discharge from Hospital. However even after 4 months of submission of bills the amount has not yet been settled, rather Mr. Alip Das of Heritage is only harassing for the last 3 months by providing contradictory statements. The agency claim that they settle the expenses within 21 days of submission of bills, however they failed to settle the claim even within 4 months. I had already spent a substantial amount by contacting Heritage Health care services over phone. Please help me regarding the settlement of my expenses.

Complainant Information
name- akhila e-mail akhila.satapathy@gmail

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