Hitachi e-shop A-C Not Delivered

I have ordered an Split AC with 1.2 ton from hitachi e-shop which is in the hitachi official web site, they said that there is no stock of the product and it takes 20 days to deliver, after 10 days when i was trying to call the e-shop person of which the mobile number is provided by hitachi customer care, the mobile phones are always switched off and not response still today of my product, when i was calling to customer care and asking regarding the product, they said that we dont know about the hitachi e-shop process, i have paid 34,000 rupees for this, please provide an resolution on this.

Regards
mdjameer1980@gmail.

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