Homeshop18 Customer Care is Lethargic

I ordered a wooden lap top table (DGB Murray Value plus dual wooden laptop table) from homeshop 18 through an e-voucher worth 1500. I received a defected product and returned the same. The product was returned on Nov 17, post which there was no update from the shopping site. After several calls one of the customer executive informed us the product is out of stock and we need to order alternate product of the same value. we again ordered a TP-Link wireless router, and again there was delay in receiving the product. We informed the customer service executive that the excess amount will be paid in cash when the product was delivered. The product wasnt delivered nor did anybody call us to inform that product we choose cannot be delivered as the product was exceeding the e-voucher amount. After about 100 phone calls the escalation team of home shop 18 said they would return the e-voucher through which we ordered the product. It has been 2 months and still we haven’t received the e-voucher or the product we ordered. The complaint is registered with homeshop(complaint number: 121830751) 18 but poor customer care service and lethargic service has left us wonder whether we will get the voucher back.

As there has been a 2 months delay in delivering the product or returning the e-voucher we had to follow up daily calling homeshop 18 as a result of which the phone call bill alone has reached 800 rupees. The worth of the product is Rs1500, but i have spent almost more the half of the amount in getting my product delivered.

Email Id: ydevdutt@gmail.

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