I had my booking done as a Honeymooners. The Honeymoon package included a Welcome Package of Wine, Fruit Basket etc. That was the first part of my planned surprise that was ruined. The resort said that they have no confirmation of my package and I had to make International calls to India at my own expense to clarify this. After 4-5 hours of argument, I got my welcome wine and fruit basket. My day was already spoiled. Further, we realized that a lot of items planned in the original package were not provided. We were promised free non-motorized water sports in our Honeymoon package. This was not provided and we had to pay this ourselves. They have clearly mentioned in the summary package. I have all the confirmation voucher with me. I had made the full advance payments on time and didn’t delay anything in payments but I had challenges everywhere with delays in my booking confirmation etc. I am looking to get my reimbursements for my extra expenses, for International calls and Non Motorized Water Sports Activity(Snorkling). I have the confirmation voucher and bill receipt with me.

I had to pay 100 USD for Snorkeling and also for International Call.

I want the reimbursement for the same.

Complainant Information
name- prashantraghav