HTC Desire – Under warranty – No Replacement

i, aqsa kulsoom, had bought an htc desire 526 phone from aggarwal point, center point , aligarh (925933xxx) on 14/02/2015. after only one month a major problem occurred in it. since there is no service centre of htc in aligarh, i had to give my phone to a collection center namely new life, railway road, aligarh (844535xxx). they sent my phone to gurgaon on 1/04/2015. i got the ticket no. from the service center which is 15ina140010735 and they told me that the speaker of my phone has been damaged. i was assured repairing within 15 days, maximum 20 days. once 15 days were over, i kept calling them and it has been over a month that i have been still waiting for my phone as they say that the part used to repair such a damage is not available and they are waiting for it to arrive.they are still unsure of when they will be able to get the required part and do not pay heed to my wish for replacement. since the company follows replacement policy of which i am eligible , they should do so. but they are not willing to do it. and are not even willing to talk to me regarding this issue.they had promised replacement if they would not be able to provide the product by 2/5/2015 but now they are denying it.

i want replacement or refund , whichever is possible.

Email Id: zainabfatma18@gmail.

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