HTC Mobile Lying in service Center For Months

Dear Sir, Actually i have purchased a mobile of htc company on EMI in oct -2014 but we got some issues in phone in jan-2015 so i submitted it to service center kalkaji delhi-19 on last 4th feb .Now one month is going to complete but my phone neither repaired nor given me any body right information about my phone .Phone is too costly for me Rs-18000/ So pls suggest me what should we do and how can i come out from this problem.If you help me to raise this problem on higher level then it could be helpful for me.

Phone cost is Rs-18000 and when i purchased it on EMI i had to pay 19500 and after one month i did not receive my phone .I am paying EMI uselessly. There is no use of my phone .I am cattering after service center and customer care.Who will be responsible for this .Although there is minor mistake in my phone which is in warranty. I just want to receive my phone as soon as may be possible in good condition.

Email Id: parichay.pandey@rediffmail.

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