in 2013, when I was an under-training officer at Dehradun, one agent/employee from the ICICI bank(Dehradun branch) came to our training academy and offered a special account to officer trainees at the academy. The main benefits of the offer were lifetime AMC(Annual Maintenance Charges) free demat account along with privileged saving account and that also without need of maintaining AQB(Average Quarterly Balance). After a year, I was shocked when the charges of AMC for demat services deducted and I made immediate complain and now the real story begins which might be impossible to tell in details but in short they changed their stands like a black ticket agent at local cinema halls. I first contacted Mr Jaswant the main employee at the base branch who offered me such account. He first accepted the mistake and told that he will write to demat service branch to rectify the mistake. Few days later demat account branch contacted me and talked in a very unprofessional way like a fish-market seller. They told me that such offer is not existed and the AMC was free for first year. Two days later, on my further complain to head customer office, demat branch contacted me and offer me a out of bank settlement by refunding my money on their own and changing my account to basic services to avoid further AMC. I was disagreed because I was offered the AMC free account with a full service demat account and not with a basic service account. Later the head of their customer grievance cell also made several baseless excuses. I was totally frustrated by their unprofessional and cheating behavior which never expected from a bank.Kindly resolve my complain.

Refund f deducted amount and amc free demat account as per promise by the bank

Email Id: ashokmahariya@yahoo.