I am not at all satisfied by the same and want an action to happen immediately and i will not accept any delay on the same. Loged a complaint on 31/oct/2013 and sent a mail (above details ) Followed up daily regiriously for the resolution till 19 november 2013 19 days of continous follow up for laptop of my hard earned money after which they said they will send the gati curior to pick up the stale laptop which happned on 27/nov/2013 after almost 1 month of daily follow up they took the laptop back after i sent them the photos for the proof on 27/11/12 i was told that with in 1 week i get a proper resolution either a fresh new laptop with same model and config or full refund this what ideally to be done after i week ie by 3 or 4th dec 2013 they were supposed to be coming with a resolution but no turning up no communication as they have been doing since 31oct13 when i loged a complaint they never communicated properly for any thing till today – 21-12 2013 i call them every day they are just fooling around no commitment or confirmation on what are they going to do either give my laptop or full money back on the customer care they are just giving me dates after dates or every day a simple no reply from the concern dept we are looking into the issue the concer dept will call youby tomorrow , next week , very soon all kind of fooling around is going on cant under stand what to do i want a new fresh laptop of the same model and config or its 2 months since i order and did the payment so i want full refund of my hard earned money along with 2 months interest @ 18% p.a theses people are totally fraud , cheaters and are fooling people with their money.

Regards
paragmomaya@gmail.