I had ordered a Orpat Room heater on 21/nov 2013. ORDER ID :- 21152210 The product delivered was Faulty .And i had launched a complaint against the same on the same date when i received the product “to replace the product or do a cash back ” Infibeam Promised to get the product collected within 2 working days but the collection was done on 6th December “which was already 13 days delayed ” pickup id IBDELMAH322787 / p After collection of the product , i was given the time duration of 7 working days to get a new fresh product as Replacement . I have contacted Infibeam thereafter consistently to either deliver the product on time or do a cash back . The last time i spoke was on saturday 21/nov/2013 and spoke to a supervisor who was very rude and when i asked for a cash back !! he straight away said it is’nt possible , do a complaint if you want to at the consumer court , we wont arrange a cash back !! neither can we provide you details of when will we deliver the product .It simply deopends on the vendor “Orpat” when they can arrange the product . It has already been more than a moth that i had placed the order and still there is no clue when Infibeam will repalce the product . There is no use of this product to us if not delivered within a day or two ,” Its a room heater which can be used only in this season . Please do take a Strict action and if possible arrange a cashback With interest as per the policy . Which Infibeam is denying neither want to confront . As they dont have any head office in delhi where i can contact ! Please do the needfull and you can contact me @ 9818103324 for any further details . regards Sagar Parab Regards Sagar Parab

The refund should be made with interest after 21 days time duration which means Rs 1548 + interest and Strict action should be taken against INFIBEAM for negligence in customer handling .

Complainant Information
name- sagarparab