IRCTC – non delivery of product poor customer service

ordered a product under order no IRSP4909265 which had been shipped through Speed Post via AWB No. EH559080815IN on 08 Dec 2013.But i didn’t received it till now.i had paid RS:996 for this product. ihave contacted their customer service many times but they are asking me to wait.so kindly take action against them and ask them to refund my money

i want refund rs: 996

Complainant Information
name- jeffinsebastian

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