Dear Sir, I have submitted my Karbonn A9* mobile on 19-03-2014 for repairing for touch screen not working and continuous overheating problem. As mobile comes under warranty I have also submitted my Bill for their reference. The said MaxCom center is authorized service center of Karbonn Mobiles. Service center promised me that mobile will be repaired in maximum 30 days. Now its been more than 50 days since they have not yet repaired the mobile. At present they have informed me the status as Mobile has been submitted to Karbonn company for further repairs and they don’t know the exact date when it will be repaired and will be handover to me. I have also mailed about the same on Karbonn comapanys official id support@karbonnmobiles.com. They have replied to me as the repairs for my handset is still under process and they would require some more time to resolve your complaint. I request you to look into the matter and do the needful as per the consumer protection act.

I request Karbonn Mobiles to provide me new handset with fresh 1 year warranty also Rs. 7000 as compensation for the inconvenience and delay in providing me my handset. Till today not an single person from MAXCOM or Karbonn has called me to provide me the status of mobile. I have called them several times from my phone and wasted several hours in asking them about status. I feel that the relief I have asked is quite justified.

Complainant Information
name- suyogmarathe e-mail suyog9525@yahoo